Levels of Automation
Brickwise gives you full control over how much you want to automate. Start with a simple CRM, then progressively enable AI capabilities as you grow more comfortable. You can move between levels at any time — there's no lock-in and no pressure to automate everything on day one.
Four levels, your pace
Every Brickwise account starts at the CRM level. From there, you can enable additional automation in stages:
CRM
Use Brickwise as your property management hub — manage properties, tenants, landlords, documents, and communications in one place. No AI, full control.
Front Desk AI
Alice answers tenant calls, emails, and messages 24/7. When issues arise, Alice escalates them to your team instantly — so nothing gets missed.
Automatic Issue Processing
Alice handles the full issue lifecycle autonomously — from diagnosing a problem to sourcing contractors, scheduling repairs, and following up with tenants.
Issue Assistance (HITL)
For the issues Alice can't resolve alone, our 24/7 human operations team steps in. They review, resolve, and hand back to Alice — so your tenants always get an answer.
How to choose
Most property managers start with Front Desk AI or Automatic Issue Processing; however, we can configure Alice to whatever setup is best for you.
Your Brickwise team will help you decide what's right for your portfolio and can adjust your automation level at any time.