CRM
Every Brickwise account starts here. The CRM is the foundation that everything else is built on — it's where your properties, tenants, landlords, and communications live. Whether you're using Brickwise alongside an existing system or as your primary platform, the CRM keeps everything organised and accessible.
What's included
- Property management — Your full portfolio in one dashboard — properties, units, addresses, and key details
- Tenant records — Contact details, lease information, and a complete communication history for every tenant
- Landlord management — Landlord details, ownership structures, and reporting preferences
- Document storage — Tenancy agreements, compliance certificates (EPC, gas, electrical), and other key documents — all linked to the right property
- Communication logging — Every email, SMS, and call is automatically recorded against the relevant property and tenant
How teams use it
Some teams use Brickwise CRM as their central hub from day one. Others keep their existing PMS and use Brickwise as the layer that powers Alice and tenant communications. Either way works — the CRM is flexible enough to fit your workflow.
It's also a natural starting point if you want to onboard gradually. Get your data in, explore the dashboard, and enable AI features when you're ready.
Ready for more?
When you're comfortable, the next step is Front Desk AI — where Alice starts answering tenant calls and messages on your behalf.