Go Live Checklist
You're almost there. Before Alice starts communicating with your tenants, run through this checklist with your Brickwise team to make sure everything is set up correctly.
Pre-launch checklist
Verify your properties
Confirm all property addresses, unit details, and landlord information are correct in the dashboard.
Verify your tenants
Check tenant profiles, contact details, and unit assignments. Make sure communication preferences are set.
Test email
Send a test email from your custom domain to confirm delivery and branding.
Test SMS
Send a test SMS from your dedicated number to confirm it arrives correctly.
Test WhatsApp
Send a test WhatsApp message to verify the channel is active.
Test voice
Make a test call to your dedicated number and confirm Alice answers with your brand greeting.
Review escalation rules
Confirm when and how Alice should escalate issues to your team.
Invite your team
Add any team members who need dashboard access. Set their roles and notification preferences.
What day one looks like
Once you go live, Alice starts handling incoming communications immediately. Here's what to expect:
- Tenants can call, text, email, or WhatsApp your dedicated number and Alice will respond
- New issues are automatically created and tracked in your dashboard
- Alice follows your configured automation level — she won't do anything you haven't approved
- Your Brickwise team monitors the first few days closely to ensure everything runs smoothly
Ongoing support
Going live isn't the end of onboarding — it's the beginning. Your Brickwise team remains available to help you adjust settings, increase automation, add properties, and resolve any questions. As you get comfortable, you can gradually increase Alice's autonomy at your own pace.