Front Desk AI
With Front Desk AI enabled, Alice becomes your first point of contact. She answers tenant calls, responds to emails and messages, logs issues, and routes requests — all under your company's brand. She handles the communication so your team doesn't have to, but she won't take action.
What Alice does at this level
- Answers phone calls 24/7 — Alice picks up every call instantly, with no hold time, day or night
- Responds to emails and messages — Incoming emails, SMS, and WhatsApp messages are answered automatically
- Logs and categorises issues — Every tenant request is recorded, categorised (maintenance, enquiry, emergency), and assigned to the right property
- Answers common questions — Alice uses your tenancy agreements and company policies to answer FAQs about lease terms, payment dates, and property rules
- Routes complex requests — When something needs human input, Alice flags it and notifies your team with full context
What Alice doesn't do at this level
At the Front Desk AI level, Alice communicates but doesn't act. She won't contact contractors, schedule repairs, or approve spending. Those actions require you to enable Automatic Issue Processing.
Who this is for
Front Desk AI is ideal for property managers who want to eliminate missed calls and slow response times, but still want to review and approve every action themselves.
Next level
Ready to let Alice handle issues from start to finish? Enable Automatic Issue Processing.