Brickwise
FEATURES / GUEST COMMUNICATION

Everyguestmessageanswered.Beforetheythinktocomplain.

Alice handles check-in, check-out, house rules and damage flags across every channel.

The numbers below are Alice’s existing tenant-communication performance for long-term operators. Guest communication runs the same underlying engine.
75%
instant query resolution
80%
inbound response rate
82%
logged with a full audit trail

Guestsdonotwaitforoneinboxtocatchup.

At 11pm, a lockbox question, a pool-heater question and an extension request arrive across Airbnb, VRBO, direct and WhatsApp channels faster than one inbox can watch. The on-call person relays between the cleaner and guest while the review is already at risk.

Howitworks

1
Message
A guest messages through Airbnb, VRBO, direct, SMS or WhatsApp, at any hour and in any language.
2
Answer from the booking
Alice uses the actual listing and booking record to answer with check-in codes, Wi-Fi, house rules and parking.
3
Run the stay
Alice sends check-in and check-out reminders, checks late-checkout policy and times review nudges.
4
Escalate incidents
Alice escalates damage and disputes with photos and context, retaining a complete audit trail.

Works on the property management stack you already run. Not instead of it.

Brickwise connects through two-way sync, with no double entry and no migration. Your existing property management stack remains the system of record.

Help shape what comes next

There is no published short-term-rental case study yet. The live, always-on communication infrastructure exists today, and guest-specific configuration is being built next. Guest-facing operators can help shape it.

Builtfor

Rental strategy

Frequentlyaskedquestions

Does Brickwise AI guest communication cover Airbnb, VRBO and direct bookings?+
Yes. Airbnb, VRBO, direct, SMS and WhatsApp conversations can run through the same guest workflow.
How does Brickwise AI guest communication distinguish a guest from a tenant?+
Alice uses the connected listing, stay and booking record rather than treating the contact as a long-term tenancy.
How does Brickwise AI guest communication handle damage or an incident?+
Alice immediately escalates it to the right person with the guest’s photos, details and full conversation.
When does Brickwise AI guest communication ask for a review?+
Review timing follows the actual stay timeline and your configured policy.
Does Brickwise AI guest communication require a separate short-term system?+
No. Brickwise is designed to connect to the property management stack you already run.
Is Brickwise AI guest communication live today?+
The always-on communication infrastructure is live today. Guest-specific configuration is being built next with guest-facing operators.

Relatedcapabilities

Reporting
Build scheduled owner reports from live operating data.
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Tenant Communication
See the live communication engine behind this capability.
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Add doors. Not headcount.

Show us your stay workflow and see the live communication engine.