FEATURES / TENANT COMMUNICATION
Every tenant call answered. First ring. Every time.
Alice answers on call, text, WhatsApp and email, in the tenant’s own language, and logs every interaction back to your PMS.
- inbound call response rate
- 98%
- instant query resolution rate
- 91%
- of interactions logged with a full audit trail
- 100%
One unanswered call becomes four messages.
At 3am on Sunday, a tenant reports a smoke detector. By Monday, the unanswered call has become a call, two texts and an email. The team then spends the day relaying the same request.
Chasing, relaying and logging takes 38% of the working day. With 29% annual turnover and $37k per replacement hire, answering properly the first time matters.
How it works
- 1
Reach out
The tenant contacts you by phone, SMS, WhatsApp or email, at any hour and in any language.
- 2
Answer live
Alice answers on the first ring without hold music, delivering a 98% live response rate.
- 3
Resolve
Alice resolves 91% of queries instantly from real lease, balance and account data.
- 4
Escalate and log
Alice escalates human decisions with full context and logs every interaction with a complete audit trail.
The same agent already follows work through
There is no dedicated tenant-communication case study yet. Captue Estates’ 35% maintenance callout-rate drop is evidence of the same live agent’s operational follow-through, not a tenant-communication outcome.
Frequently asked questions
Add doors. Not headcount.
Call Alice and hear the tenant experience for yourself.
