FEATURES / TENANT COMMUNICATION
Everytenantcallanswered.Firstring.Everytime.
Alice answers on call, text, WhatsApp and email, in the tenant’s own language, and logs every interaction back to your PMS.
80%
inbound call response rate
75%
instant query resolution rate
82%
of interactions logged with a full audit trail
Oneunansweredcallbecomesfourmessages.
At 3am on Sunday, a tenant reports a smoke detector. By Monday, the unanswered call has become a call, two texts and an email. The team then spends the day relaying the same request.
Chasing, relaying and logging takes 38% of the working day. With 29% annual turnover and $37k per replacement hire, answering properly the first time matters.
Howitworks
1
Reach out
The tenant contacts you by phone, SMS, WhatsApp or email, at any hour and in any language.
2
Answer live
Alice answers on the first ring without hold music, delivering a 98% live response rate.
3
Resolve
Alice resolves 91% of queries instantly from real lease, balance and account data.
4
Escalate and log
Alice escalates human decisions with full context and logs every interaction with a complete audit trail.
The same agent already follows work through
There is no dedicated tenant-communication case study yet. Captue Estates’ 35% maintenance callout-rate drop is evidence of the same live agent’s operational follow-through, not a tenant-communication outcome.
Read about MaintenanceFrequentlyaskedquestions
Which channels does Brickwise AI tenant communication support?+
Phone, SMS, WhatsApp and email sit in one tenant thread, so context is not lost between channels.
Can Brickwise AI tenant communication match the tenant’s language?+
Yes. Alice responds in the tenant’s language while keeping the same tenancy context.
How does Brickwise AI tenant communication verify identity?+
Alice checks the caller or sender against your tenancy records before disclosing account information.
What happens to queries unresolved by Brickwise AI tenant communication?+
Alice routes it to the right person with the full conversation, tenancy details and actions already taken.
Does Brickwise AI tenant communication replace leasing or maintenance staff?+
No. Alice handles routine communication and coordination while your team owns decisions and specialist work.
Is every Brickwise AI tenant communication interaction auditable?+
Yes. Every interaction and action is timestamped and written back with a complete audit trail.
Can Brickwise AI tenant communication use our existing number and inbox?+
Yes. Brickwise connects to your existing phone number and inbox rather than asking tenants to learn new contact details.
Relatedcapabilities
Add doors. Not headcount.
Call Alice and hear the tenant experience for yourself.