FEATURES / MAINTENANCE
Everyjobchasedtosignoff.Notjustlogged.
Alice triages the issue, dispatches the vendor, and chases the job to close, on the PMS you already run.
72%
of jobs fixed first visit and closed without a manager stepping in
82%
of jobs logged with a complete audit trail
80%
of inbound maintenance calls answered live
Aleakingpipeshouldnotbecomeweeksofchasing.
At 9pm, a tenant reports a leaking pipe. The call goes unanswered, then becomes a text and an email. The next morning, a manager relays the vendor’s ETA, checks tenant access and keeps both sides updated. Weeks later, the invoice is still being chased.
That repetitive coordination contributes to 29% annual staff turnover, while a replacement hire costs $37k. Alice completes the chase instead.
Howitworks
1
Answer
Alice answers on the first ring, on any channel, at any hour and in any language.
2
Triage and log
Alice prioritises the issue and writes the job to the right property and tenancy, with photos, access notes and urgency.
3
Dispatch
Alice selects from your approved vendors, checks insurance and certification, and schedules access with the tenant.
4
Chase to sign-off
Alice follows up until the work is signed off, escalates decisions outside your approval thresholds and matches the invoice to the work order.
“Brickwise increased the number of issues that we could solve without a contractor. Last quarter our callout rate dropped by 35%.”
Marcus Reid
Head of Operations, Captue Estates
Frequentlyaskedquestions
Does Brickwise AI maintenance replace our PMS?+
No. Brickwise works on top of your PMS and writes every update back through two-way sync.
How does Brickwise AI maintenance choose a vendor?+
Alice matches the job to your approved-vendor rules and checks the insurance and certification records you require before dispatch.
How does Brickwise AI maintenance handle an emergency?+
Alice follows your emergency routing rules immediately, alerts the right person and continues coordinating the tenant and vendor.
Can we set spend approval thresholds for Brickwise AI maintenance?+
Yes. Alice proceeds within your configured thresholds and escalates anything that needs a manager’s decision.
Does Brickwise AI maintenance match invoice line items?+
Yes. Alice checks invoice line items against the completed work order and holds mismatches for review.
Can a tenant still speak to a person during Brickwise AI maintenance?+
Yes. Alice hands the conversation to your team with the full history, property, tenancy and actions already taken.
Relatedcapabilities
Add doors. Not headcount.
See Alice chase a maintenance job against your own workflow.