FEATURES / MAINTENANCE
Every job chased to sign off. Not just logged.
Alice triages the issue, dispatches the vendor, and chases the job to close, on the PMS you already run.
- of jobs fixed first visit and closed without a manager stepping in
- 88%
- of jobs logged with a complete audit trail
- 100%
- of inbound maintenance calls answered live
- 98%
A leaking pipe should not become weeks of chasing.
At 9pm, a tenant reports a leaking pipe. The call goes unanswered, then becomes a text and an email. The next morning, a manager relays the vendor’s ETA, checks tenant access and keeps both sides updated. Weeks later, the invoice is still being chased.
That repetitive coordination contributes to 29% annual staff turnover, while a replacement hire costs $37k. Alice completes the chase instead.
How it works
- 1
Answer
Alice answers on the first ring, on any channel, at any hour and in any language.
- 2
Triage and log
Alice prioritises the issue and writes the job to the right property and tenancy, with photos, access notes and urgency.
- 3
Dispatch
Alice selects from your approved vendors, checks insurance and certification, and schedules access with the tenant.
- 4
Chase to sign-off
Alice follows up until the work is signed off, escalates decisions outside your approval thresholds and matches the invoice to the work order.
“Brickwise increased the number of issues that we could solve without a contractor. Last quarter our callout rate dropped by 35%.”
Frequently asked questions
Add doors. Not headcount.
See Alice chase a maintenance job against your own workflow.
