SOLUTIONS · MULTIFAMILY
Every lead answered. Every renewal ahead of the clock.
Alice runs your leasing desk and maintenance line at the same time, so no call, text or work order sits in a queue overnight.
Why your operation is different
Lead volume changes by property
A property can receive 20–50+ leads per month, and every one expects an immediate answer.
One queue contains two kinds of work
Common-area and unit-level maintenance arrive together but need different routing.
Turnover changes response consistency
Leasing-team turnover makes a consistent answer harder to maintain.
The operating picture keeps moving
Occupancy, concessions, renewals and unit mix drift every day.
Every conversation must stay consistent
Fair-housing rules apply across every leasing channel and property.
What matters most
- Always-on leasing with the same response speed at 11pm and 11am
- Self-guided tours without an agent present
- Automatic common-area versus unit-level triage
- Early renewal outreach
- A consistent, logged leasing script
How Brickwise fits
Leasing
Answer, qualify and schedule. Up to 90% of conversations is an industry benchmark, not a Brickwise-specific result.
Tenant Communication
Keep every resident conversation in one logged thread.
Maintenance
Separate common-area and unit work. A 35% after-hours-call reduction is an estimate.
Outreach & Renewals
Start early against contextual unit-turn costs of $2,000–$5,000, not a Brickwise result.
Compliance
Apply property deadlines and fair-housing rules.
Reporting
Track occupancy and operations from current data.
Live platform performance
Brickwise delivers a 98% live inbound-call response, 91% routine-query resolution and 88% first-visit maintenance closure across live portfolios. These are platform-wide results, not a named multifamily customer case study.
