FEATURES / OUTREACH & RENEWALS
Renewals started early. Every reply chased until it’s closed out.
Renewal reminders and landlord updates sent on a schedule, chased until someone responds, escalated to a manager the moment a decision needs a human.
- inbound call response rate
- 98%
- instant query resolution rate
- 91%
- doors managed per manager
- 3x
A renewal should not depend on somebody remembering.
Reminders go out only when somebody remembers. Tenants hear days before lease end, landlords call for updates and outreach is skipped when the team is already chasing other work.
Chasing, relaying and logging takes 38% of the working day. Annual turnover is 29%, and each replacement hire costs $37k.
How it works
- 1
Start early
Outreach begins at your configured point before every lease end.
- 2
Chase every reply
Alice follows each response through to closure using the same mechanism that chases maintenance work.
- 3
Update landlords
Landlords receive updates on the cadence and with the content you configure.
- 4
Escalate the decision
Rate, term, change and dispute decisions go immediately to a manager. Brickwise sends the outreach and chases the response. It doesn’t decide the outcome.
Measured after a complete cycle
No case study exists yet for this motion. We will add a result only after a customer completes a full renewal cycle through the flow.
Built for
The strongest fit is Mid-market portfolios. Long-Term is the primary strategy, with Mid-Term supported where there is a lease end date.
Frequently asked questions
Add doors. Not headcount.
See renewal outreach against your own lease dates.
