FEATURES / OUTREACH & RENEWALS
Renewalsstartedearly.Everyreplychaseduntilit’sclosedout.
Renewal reminders and landlord updates sent on a schedule, chased until someone responds, escalated to a manager the moment a decision needs a human.
80%
inbound call response rate
75%
instant query resolution rate
2x
doors managed per manager
Arenewalshouldnotdependonsomebodyremembering.
Reminders go out only when somebody remembers. Tenants hear days before lease end, landlords call for updates and outreach is skipped when the team is already chasing other work.
Chasing, relaying and logging takes 38% of the working day. Annual turnover is 29%, and each replacement hire costs $37k.
Howitworks
Start early
Outreach begins at your configured point before every lease end.
Chase every reply
Alice follows each response through to closure using the same mechanism that chases maintenance work.
Update landlords
Landlords receive updates on the cadence and with the content you configure.
Escalate the decision
Rate, term, change and dispute decisions go immediately to a manager. Brickwise sends the outreach and chases the response. It doesn’t decide the outcome.
Measured after a complete cycle
No case study exists yet for this motion. We will add a result only after a customer completes a full renewal cycle through the flow.
Builtfor
The strongest fit is Mid-market portfolios. Long-Term is the primary strategy, with Mid-Term supported where there is a lease end date.
Frequentlyaskedquestions
What outreach can Brickwise AI run for outreach and renewals?+
Lease renewal reminders, response follow-up and scheduled landlord updates, using the dates and records in your PMS.
Who decides the new rent in Brickwise AI outreach and renewals?+
Your manager does. Alice sends and chases the outreach but never decides the price, term or outcome.
What does Brickwise AI outreach and renewals do if a tenant does not respond?+
Alice follows your cadence until the tenant responds or the configured escalation point is reached.
Does Brickwise AI outreach and renewals replace manual landlord emails?+
It can send the routine updates automatically while you retain control of their cadence and content.
Can Brickwise AI outreach and renewals show stalled renewals across the portfolio?+
Yes. Each renewal has a current status, last action and next step.
Can landlord and tenant communication be configured separately in Brickwise AI outreach and renewals?+
Yes. Each audience can have its own content, tone, channel and cadence.
Do Brickwise AI outreach and renewals records sync back to the PMS?+
Yes. Lease dates, tenancy status, communication and outcomes sync both ways.
Relatedcapabilities
Add doors. Not headcount.
See renewal outreach against your own lease dates.