A property management answering service that actually resolves the call.
Most answering services take a message. Brickwise answers in under 3 seconds, diagnoses the maintenance issue, dispatches your approved vendor, and logs the whole thing in your PMS before your team gets in.
After hours, weekends and overflow, for US portfolios of 200 to 10,000 doors.
The teams running their portfolios on Brickwise
Brickwise works on top of your existing systems.
How it works
A tenant calls, any hour.
Brickwise answers immediately on whatever channel they prefer.
Brickwise triages against your rules, spend limits and escalation paths.
Applies your criteria instantly.
The job is dispatched, chased to completion, and logged in your PMS.
Every action securely recorded with an audit trail.
End-to-end coverage
Brickwise covers the full tenant lifecycle. Every interaction is documented and written back into your existing system of record.
Maintenance
Diagnose faults over the phone, collect photo evidence via text, and dispatch approved contractors based on your existing rules and spending limits.
Leasing
Pre-qualify applicants, schedule viewings, and answer questions about the property automatically. Move leads through the pipeline without manual follow-ups.
Rent
Handle balance inquiries, send automated reminders, and guide tenants through payment processes gracefully and consistently.
Compliance
Keep perfect records. Every interaction is documented, categorized, and stored securely against the tenant file in your system of record.
No migration required
Brickwise sits on top of your existing property management software. It reads your current data to understand the portfolio and writes logs back directly. Your team does not need to learn a new core system, migrate historical data, or change their fundamental workflows.
See Brickwise on your own workflows
Bring a real issue from your portfolio to a 30-minute demo.
Common questions
What happens when it cannot answer?
It escalates to your on-call rota with a full transcript.
Where does the data live?
In your existing PMS, we write to it, we do not replace it.
Who approves spend?
You do, Brickwise only dispatches within the limits you set.
Frequently asked questions
Can Brickwise cover only after-hours calls?
Yes. You can use Brickwise after hours, on weekends or for overflow while keeping your current daytime process.
Does Brickwise only take a message?
No. Brickwise can diagnose the issue, dispatch an approved vendor within your rules and record the outcome in your PMS.
"Brickwise increased the number of issues that we could solve without a contractor. Last quarter our callout rate dropped by 35%."
Marcus Reid
Captue Estates
Pricing: From $3 to $7 per unit per month depending on portfolio size.
Ready to automate your operations?
Add doors. Not headcount.
A 30-minute call, run on issues from your own portfolio.