Brickwise

Human-Like Tenant Communication, Across Every Channel

Alice texts, calls and emails your tenants like a seasoned property manager — 24/7, 365 days a year.

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STAGE ONE

Always on, always on-brand

Alice handles every tenant conversation across SMS, WhatsApp, voice and email — with the tone, empathy and speed your brand is known for.

  1. Always Available

    Available 24/7, 365 days a year. Never has a bad day, never calls in sick, no pension contributions, no NI.

  2. 3-Second Response

    Replies in around three seconds across SMS, WhatsApp, voice and email — so tenants never wait in a queue.

  3. 90% Resolution Rate

    Resolves nine out of ten queries on her own — without booking a contractor or pulling in your team.

STAGE TWO

Indistinguishable from a human

Alice understands tone, urgency and behaviour — and responds with the professionalism, ethics and empathy of your best-trained team member.

  • Reads tone & urgency

    Detects frustration, distress and ambiguity, and automatically escalates health & safety issues without missing a beat.

  • On-brand, every time

    Responds professionally, ethically and empathetically — protecting your reputation in every conversation.

  • Indistinguishable in writing

    Tenants can't tell Alice apart from a human over text or email. Voice quality is improving rapidly month over month.

STAGE THREE

Fully white-labelled to your brand

Rename Alice (male or female), point her at your own domain and phone numbers, and she becomes a seamless extension of your team — not a third-party bot.

Your brand, your voice

Alice can be renamed and fully white-labelled to your brand domain — emails, SMS sender ID and call greetings all reflect you.

Set your own thresholds per property or owner.
White-labelled AI assistant across email, SMS and voice channels

More features

Alice handles the full property management lifecycle — explore the rest of what she can do.

Frequently asked questions

Alice acts as your lead coordinator, negotiating with contractors and managing all back-and-forth scheduling with the tenant so you don't have to.

Over text and email, almost never. Alice mirrors your tone of voice, uses natural language and remembers context across the conversation. Voice is improving rapidly and already handles most routine calls without tenants noticing.

Alice continuously reads tone, urgency and behaviour. Health & safety issues — leaks, no heat, electrical hazards, safeguarding concerns — are automatically escalated to a human and flagged as Emergency.

Yes. Alice can be renamed (male or female) and fully white-labelled to your brand domain. Emails come from your domain, SMS uses your sender ID and call greetings reflect your business name.

SMS, WhatsApp, voice calls and email — all from a single number and inbox per property or portfolio. Tenants choose the channel that suits them; Alice handles all of them with the same context.

Around three seconds across all channels, 24/7. There is no queue, no out-of-hours backlog and no Monday morning catch-up.

Roughly 90% of inbound tenant queries — rent questions, lease clauses, common faults, appointment scheduling, document requests and small troubleshooting flows — are resolved end to end without involving your team or a contractor.

Ready to see how Alice could run your property rental business?

Automatically handle tenant calls, maintenance requests, invoices, accounting, viewings and property operations with AI that never sleeps.

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