Brickwise

Intelligent Maintenance Triage & Contractor Management

Alice doesn't just leave messages — she actually gets things done.

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STAGE ONE

Diagnose issues like a pro

Alice guides tenants through self-fixes for common plumbing, electrics, HVAC, and boiler issues using conversational AI.

  1. Visual Evidence

    Automatically collects photos, videos, and error codes from tenants to identify exact parts needed.

  2. Guided Self-Fix

    Step-by-step interactive instructions for common household issues like boiler resets or radiator bleeding.

  3. Smart Triage

    Instantly categorises severity levels (Emergency, Urgent, Routine) to ensure high-priority repairs move first.

STAGE TWO

Smart Contractor Selection

If a self-fix isn't possible, Alice immediately reaches out to your preferred vendors.

  • Preferred First

    Prioritises the contractors you know and trust before searching elsewhere.

  • Wide-Net Sourcing

    If your team is busy, Alice scours 30–40 trusted sources for pre-vetted, high-rated, and cost-effective alternatives.

STAGE THREE

Negotiation & Scheduling

Alice acts as your lead coordinator, negotiating with contractors and managing all back-and-forth scheduling with the tenant so you don't have to.

Configurable Approval

Alice auto-approves any repair quote under £500 for the Midtown property. Set your own thresholds per property or owner.

Set your own thresholds per property or owner.
Alice negotiating contractor scheduling between tenant and contractor with auto-approval threshold

Morefeatures

AI Leasing & Lead Qualification
Alice lists vacant properties, qualifies inbound leads 24/7 and books viewings straight into your calendar.
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Human-Like Tenant Communication
Alice texts, calls and emails tenants 24/7 — indistinguishable from a human, with a 3-second response time.
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Onboarding, Leases & Tenant Lifecycle
Alice runs structured on and off boarding, compares check-in/check-out photos and creates leases with e-signatures.
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Rent Collection & Accounting
Alice tracks every payment in real time, nudges tenants at the moments they're most likely to pay, and produces accountant-ready reports.
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Frequentlyaskedquestions

How does Alice decide what counts as an emergency?+
Alice classifies severity based on tenant-reported symptoms, photos and a configurable rubric — e.g. no heat in winter, water leaks, or electrical hazards are flagged Emergency and routed instantly.
Can I keep my own preferred contractor list?+
Yes. Alice always tries your preferred vendors first. You can add, remove and reorder contractors at any time, and set per-property defaults.
What if a contractor's quote is over my approval limit?+
Alice pauses and routes the quote to you (or the property owner) for approval via WhatsApp, SMS or email. Approve in one tap; Alice handles the rest.
Does Alice keep tenants updated during the repair?+
Yes. Tenants receive proactive updates at every step — quote received, appointment confirmed, contractor on the way, job complete — in their preferred language and channel.
Can I review the full audit trail of a repair?+
Every message, photo, quote, approval and timestamp is logged in one place per issue, ready for compliance audits or owner reporting.

Ready to see how Alice could run your property rental business?

Automatically handle tenant calls, maintenance requests, invoices, accounting, viewings and property operations with AI that never sleeps.

Schedule a demo